Refund policy

REFUNDS & EXCHANGES ARE ONLY ELIGIBLE UNDER THE FOLLOWING CIRCUMSTANCES:

  • ITEM IS NOT BOUGHT ON SALE OR CLEARANCE.
  • ITEM RECEIVED IS DEFECTIVE OR DAMAGED.
  • ITEM RECEIVED IS IN THE WRONG SIZE AS ORDERED.
  • WRONG ITEMS RECEIVED.

REFUND/EXCHANGE PROCEDURE:
  • DM US ON IG @okanemochi_club WITHIN 7 DAYS OF RECEIVING THE ITEM, PROVIDE IMAGES AS WELL AS DESCRIPTION OF THE DAMAGED GOOD(S).
  • ITEM(S) MUST NOT BE WORN EXCEPT FOR TRY-ONS.
  • WE WILL SCHEDULE THE PICKUP/SHIPPING FOR THE EXCHANGE/REFUND.
  • IN THE EVENT THAT A REPLACEMENT ITEM IS OUT OF STOCK, WE WILL PROVIDE OUR CUSTOMER WITH A REFUND OF 50% BASED ON WHAT THEY PAID FOR THE PRODUCT.